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Client Care Representative

Sadie Veterinary Urgent Care

This is a Contract position in Fairfield, CT posted September 14, 2022.

Sadie Veterinary Urgent Care
– Who We Are : Sadie Veterinary Urgent Care is a women-owned, independently operated veterinary clinic in the Montavilla neighborhood of SE Portland.

Were opening our doors in the fall of 2022, and were looking for some exceptional folks to help us welcome our first patients and clients.

Were looking for kind people to help facilitate the client experience of walking into or calling our clinic.

Were committed to hiring a diverse team that reflects the vibrant community we serve, and promoting equity and inclusion within our profession.

We welcome applicants of all backgrounds and identities.

We believe that we all do better, feel better, and lift each other up when we feel valued at work, and that is exactly our goal as an employer.

Our philosophy in business is to educate clients and work alongside them to restore their pets health.

The strength of the community we create together can help us weather our professions toughest elements.

Who You Are : Our ideal team members are kind, compassionate, and curious.

Theyre self-starters and multi-taskers; they like taking initiative and moving things along, and appreciate having their efforts recognized and rewarded Theyre slow to stress and quick to ask for what they need.

They have a natural attention to detail, look for solutions to problems, and enjoy making connections with people and their pets.

The Position : Were seeking a client care representative to join our team.

This is a full-time position (30-40 hours/week).

Some late-evening and weekend availability is required.

Essential Duties: The ideal candidate will be able to: Warmly greet clients and patients, field and direct medical inquiries, recognize emergencies (training provided), and display sensitivity to client needs Manage high volume phone and email communications, communicate with doctor and technician teams, and schedule appointments Facilitate client check-in and check-out, verify invoicing, and collect payment Make accurate and efficient entries in the practice management software Communicate comfortably with clients regarding financial aspects of care Follow end-of-day closing protocols including assisting with hospital cleaning Display flexibility in working with the entire clinical team to achieve optimal workflow Full job description to be provided prior to interview Qualifications: Minimum of one year of work experience in a fast-paced reception or client-service capacity.

Veterinary or medical experience is preferred but not required.

Ability to communicate verbally and in writing with a diverse population Strong customer service skills, attention to detail, and ability to maintain composure and professionalism Dependable attendance Basic working knowledge of computer functions and office software programs Benefits : Salary range: $17-20/hour Flexible scheduling Paid time off Paid sick leave Uniform allowance CE allowance 401K plan Health and dental insurance Personal pet care discount Please contact with any questions.